Shipping – Returns

SHIPPING JEWELLERY POLICY

Your order will be shipped by PETROS TASOULIS JEWELLERY stores free of charge within Greece for orders over €300. For orders under €300, the shipping cost for all regions of Greece (including the Athens area) is €10. The delivery time is 1-5 business days.

  1. For shipments within the European Union, the cost is €20. The shipping company is DHL Express.
  2. For shipments outside the European Union, the cost is €40. The shipping company is DHL Express.
  3. For shipments to Australia, the cost is €55 with DHL Express.

The delivery time for the European Union is 1-5 business days.
The delivery time for countries outside the European Union is 2-7 business days, depending on the country.


If the customer wishes to insure their shipment, they must mention it via email and cover the cost of the insurance.

RETURN JEWELLERY POLICY

JEWELRY EXCHANGE for purchases made via the Eshop AND JEWELRY EXCHANGE for purchases made in a physical store, but the customer wants the exchange to be made with a product from the website via Eshop:

For the return of the jewelry in the above TWO cases, you will need to notify us within 15 calendar days from the receipt of your order or the purchase date in a physical store. You must provide the order number in case of an online purchase and a photo of the change card (for both online and in-store purchases), including the jewelry code and purchase date, to the contact phones +00306976761963 / +00306955707378 or via email at info@petrostasoulis.gr.

After notification, the return approval will follow, which will be given as a response to your request.

If the jewelry is sent by mail, the return is made through the shipping company of your choice and with the corresponding charge. In case of returning jewelry from countries outside the European Union, customs clearance fees must also be paid.

The conditions for accepting the jewelry you wish to return are as follows:

  1. It must not have been used and should be in excellent condition.
  2. It must be in its original packaging.
  3. It must be accompanied by the original proof of purchase and the supporting purchase documents from PETROS TASOULIS jewelry stores.
  4. It must be returned within 15 calendar days from the approval date (30 days in total after receiving the jewellery).

JEWELRY EXCHANGE for purchases made in our physical stores AND JEWELRY EXCHANGE for purchases made via Eshop, but the customer wants to make the exchange in a physical store:

Returns are accepted at ALL physical stores (PETROS TASOULIS JEWELLERY stores in central Athens – Syntagma & Kifisia), regardless of where the original purchase was made, within 30 calendar days from the purchase. The exchange cannot be made without the change card.

The conditions for accepting the jewelry you wish to return are as follows:

  1. It must not have been used and should be in excellent condition.

  2. It must be in its original packaging.

  3. It must be accompanied by the original proof of purchase and the supporting purchase documents from PETROS TASOULIS JEWELLERY stores.

The exchange can only be made with jewelry of equal or greater value than the one you are returning. Contact us +00306955707378 or visit PETROS TASOULIS JEWELLERY stores in Athens – Syntagma – Kifisia for any changes in ring size, necklace length, or bracelet size. If you wish to engrave a name or date on a ring, ID bracelet, or pendant, you can return the jewelry for engraving, with an additional charge. Exchanges are only for existing jewelry, not for orders or the creation of new pieces.

  • No refunds are given. Only exchanges are allowed.
  • No store credits for future purchases are issued.
  • No second exchanges are allowed.